My answer
I make ambiguity easier to examine by asking questions a team can answer.
I identify the decision we need to make, the people affected, and what the team is assuming. Research, workflow mapping, and fast prototypes give the team something concrete enough to discuss and test.
Evidence from the work
For FlipRide, limited time made a conventional discovery phase unrealistic. SME interviews and rapid prototypes helped validate the direction before the team invested in detailed design.
SME interviews · Rapid validation · Product direction